Social Recommender

Details

ScaR provides recommendations to help clients to find the right social counsellors and organizations for their specific problem and help counsellors to answer the clients’ questions by recommending possible answers and related resources. Feedback from a central ticket system and user interactions improve the recommendation mechanism over time and make the system learn what institutions can handle what questions.
Our project partner Nekom offers Know-How and software development in Marketing, Retail and Multichannel E-Commerce. They are also involved in creating an online platform for social organizations to improve the process of serving their clients needs.
Findings of the project were accepted at the RSBDA workshop of i-KNOW'2016